Jachin Spencer

JPMorgan Chase| Wilmington, DE

Marketing Delivery Associate, Senior

06/2021 - Present

Provide leadership for Corporate Websites Management team, delivering technology products portfolio to support Marketing. Leverage Agile methodology and coordinate cross-functionally to ensure Jira issues are Definition of Ready before Sprint Planning, and Definition of Done by sprint closure. Provided business analysis support for two Scrum teams.

• Assigned and refined ~10 user stories per sprint for daily sprint ceremonies to enhance website. As SME, maintained and documented team procedures, compliance, reference, and onboarding documentation.
• Served as interim Scrum Master and Business Analyst for contractor/employee team (six developers and four QA associates). Led relaunch of JPMorgan.com website.
• As backup Scrum Master for six-member team, supported BAU relaunch of JPMorganChase.com website (won best branded website for Small Business Banking by Greenwich Excellence).
• Prepared weekly status reports for change management and release management to support DevOps. Mitigated risks based on external and internal factors that could impact team's ability to go-live with changes. Ensured compliance with regulations, corporate guidelines, performance KPIs, and brand standards.
• Liaised between Relationship Managers,Technical team members, and vendor to refine ready requirements. Implemented changes to remediate four ADA issues.

Reporting Business Analyst Lead

06/2018 - 06/2021

As Scrum Master and Team Lead, directed team with one tester and three Tableau developers. Gathered requirements for all business-facing applications and reports.

• Developed dashboards to track 12 processes in Tableau for internally developed decision engines.
• Conducted user experience testing, including review of dashboard design vs. user requirements.
• Delivered single-purpose reporting application for Risk Strategy business that improved compliance with best practices.

Senior Business Analyst

06/2015 - 06/2018

Led team of two Business Analysts in the completion of multi-million dollar 3-year initiative, Matters Requiring Attention (MRA) related to banking regulatory compliance. After first 18 months, asked to also assume oversight for Risk and Finance Decision engine project that was behind schedule. Completed both on time.

• Gathered technical impacts from technology teams to quantify effort needed to decommission and/or remediate existing systems. Facilitated Joint Application Design (JAD) sessions to elicit requirements, identify
• Issues and requirements were identified, combined, and presented to technology community.
• Business Impact
  • Delivered thirty risk model decommissions and redesigns within the 1-year regulatory compliance schedule
  • Delivered multimillion-dollar decision engine that is now the heart of the Risk and Finance decision management process

Business and Quality Assurance Analyst

12/2013 - 06/2015

Gathered and refined requirements from product owner. Supported automated testing framework. Documented and analyzed system defects for internally developed customer loyalty platform. Supported team defect reporting

Technology Analyst program | Software Engineering

06/2009 - 12/2013

Agile Team member of software development team. Conducted regular health checks on codebase and infrastructure. Managed all team tasks from all parts of Software Delivery Lifecycle. Maintained the team's functional documentation. Performed Quality Assurance Testing. Built HTML mockups for new portlets (discrete website components in larger portal framework created with J2EE).